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2. Open the file as UTF-8 with an editor that supports UTF-8 and click Save.
The file converts to UTF-8 format. [24466/2469418]
When an imported external user key is used to encrypt outgoing messages, the logs report that the key was found with in Internal
User Keys, rather than External User Keys. [23757/2468707]
If a user's Thunderbird email client is set to send email in HTML-only format, and the message is encrypted by Symantec
Encryption Management Server or Symantec Encryption Desktop before it arrives at the BES gateway, the recipient cannot view
the email message on his or her BlackBerry. You must configure the Thunderbird email client to not send HTML-only messages.
[16273/2461463]
When a large Symantec Encryption PDF Email Protection or Symantec Encryption Web Email Protection message is sent out of
the mail stream, the connection to the Symantec Encryption Management Server times out before the mail is sent.
[15916/2461106]
Microsoft Windows Mail in Windows Vista may incorrectly deliver the Symantec Encryption Desktop enrollment email message to
the Junk E-mail folder, instead of to the Inbox. If you are using that email client in a managed setting, disable the Junk E-mail
feature. [13149/2458337]
Microsoft Outlook 2007 uses extensive processing time to handle extremely large HTML attachments. The connection with the
Symantec Encryption Management Server may time out before the message can be sent. [12545/2457732]
Characters added in versions of Unicode after 3.0 are not supported in Symantec Encryption Management Server Dictionaries.
[10367/2455549]
Some of the more obscure authentication methods for POP/IMAP/SMTP may not work through Symantec Encryption Management
Server. We recommend that you always activate SSL/TLS between your client machines and Symantec Encryption Management
Server. If you also deploy Symantec Encryption Satellite internally, Symantec Encryption Satellite automatically probes for
SSL/TLS on the server and upgrade mail connections to use SSL/TLS whenever possible. Plain, Login, MSN, NTLM, and CRAM-
MD5 authentication are officially supported in this release. [NBN]
Stalker's CommuniGate Pro mailserver contains a MAPI client adapter to redirect MAPI over IMAP. This adapter is not currently
compatible with Symantec Encryption Satellite. [2430/2447597]
If a message is encrypted by PGP Notes, the "Encrypt” button rule on Symantec Encryption Management Server does not work.
This is because the Lotus Domino SMTP gateway strips out all non-standard X headers. [2688138]
Symantec Encryption Desktop is unable to decrypt mail sent from Symantec Mobile Encryption when Symantec Encryption
Desktop is connected to Microsoft Exchange Server 2007 or 2010 using the IMAP protocol. This is due to a limitation in Microsoft
Exchange Server 2007 and 2010. [2962760]
Symantec Encryption Web Email Protection
Due to a security fix implemented by Microsoft (10.0.9200.16635), Web Email Protection users who exit their session by clicking
the Close button (X) instead of logging out using the Logout link remain logged in to their session. The default timeout for this is 15
minutes, however you can change this setting by changing the properties settings. Note that this setting also affects the timeout on
inactivity however. For more information, go to the Symantec Knowledgebase and search for TECH208847 "Symantec Encryption
Management Server 3.3.1 Modifying Web Email Protection Time Outs." [3253004/3263910]
If you create a Complete Customization template and name it so that it is inserted between two existing Simple Customized
templates, the Download icon only appears for the Complete Customization template and the templates that appear after it. To
download the Simple Customization template that appears before the Complete Customization template, you must mouse over the
Simple Customization template for download instructions. [30877/2475834]
Depending on your Microsoft Windows version, opening files with non-Latin filenames directly from Symantec Encryption Web
Email Protection may result in garbled filenames. To avoid this problem, save attachments to your desktop before you open them.
[12011/2457196]
Replies to Symantec Encryption Web Email Protection email messages may not work if a load balancer is directing traffic for the
untrusted interfaces of a cluster of Symantec Encryption Management Servers in gateway placement. You can disable rules your
hardware may enforce to prohibit traffic to a virtual server from a member of the load balancing pool. Check with your hardware
vendor to determine if this is possible. [NBN]
Symantec Encryption Web Email Protection mailbox quotas of up to 2 GB are supported for this release. [7986/2453164]
Symantec Drive Encryption
Using embedded policy with PGP WDE command line: You cannot encrypt a disk using the PGP WDE command line if you
have customized Symantec Encryption Desktop with the Preset Policy Group with Embedded Policy option. To use preset policy,
you must install Symantec Encryption Desktop using the user interface. [2871587]
When customizing the PGP BootGuard screen, enter a maximum of 79 characters (if using UTF-8 characters). Exceeding this
number of characters results in a truncated line of text in the PGP BootGuard screen. [2660786]
Disabling the Enable Whole Disk Recovery Tokens Consumer Policy setting does not work for Symantec Encryption Desktop for
Mac OS X. Whole Disk Recovery Tokens are still sent to Symantec Encryption Management Server. [28397/2473353]
If consumer policy requires disk encryption, but the user pauses the encryption process and then decrypts the disk, Symantec
Encryption Desktop for Windows does not immediately prompt the user to re-encrypt the disk. The encryption prompt appears
after the user restarts PGP Tray or logs out and then logs back in again. [28393/2473349]
When you upgrade clients from PGP Universal Server 2.x, if you want these clients to use local self-recovery, you must force client
re-enrollment. [27863/2472818]
Symantec Encryption Management Server’s log files do not show when a user logs in to an encrypted computer using Local Self-
Recovery. [27829/2472784]
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