
Network topology ■
Router, gateway, and IP address information ■
Problem description: ■
Error messages and log files ■
Troubleshooting that was performed before contacting Symantec ■
Recent software configuration changes and network changes ■
Licensing and registration
If your Symantec product requires registration or a license key, access our technical support web page at the following URL:
www.symantec.com/business/support/
Customer service
Customer service information is available at the following URL:
www.symantec.com/business/support/
Customer Service is available to assist with non-technical questions, such as the following types of issues:
Questions regarding product licensing or serialization ■
Product registration updates, such as address or name changes ■
General product information (features, language availability, local dealers) ■
Latest information about product updates and upgrades ■
Information about upgrade assurance and support contracts ■
Information about the Symantec Buying Programs ■
Advice about Symantec's technical support options ■
Nontechnical presales questions ■
Issues that are related to CD-ROMs or manuals ■
Support agreement resources
If you want to contact Symantec regarding an existing support agreement, please contact the support agreement administration team for
your region as follows:
Copyright and Trademarks
Copyright (c) 2013 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, the Checkmark Logo, PGP, Pretty Good
Privacy, and the PGP logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other
countries. Java is a registered trademark of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.
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