61Chapter 4 Problem, Meet Solution
Using Apple Hardware Test
IfyoususpectaproblemwiththeMacBookhardware,youcanusetheAppleHardware
Testapplicationtohelpdetermineifthereisaproblemwithoneofthecomputer’s
components,suchasthememoryorprocessor.
To use Apple Hardware Test:
1 Disconnectallexternaldevicesfromyourcomputerexceptthepoweradapter.
IfyouhaveanEthernetcableconnected,disconnectit.
2 RestartyourMacBook,andholddowntheDkeyasitstartsup.
3 WhentheAppleHardwareTestchooserscreenappears,selectthelanguagefor
yourlocation.
4 PresstheReturnkeyorclicktherightarrowbutton.
5 WhentheAppleHardwareTestmainscreenappears(afterabout45seconds),follow
theonscreeninstructions.
6 IfAppleHardwareTestdetectsaproblem,itdisplaysanerrorcode.Makeanoteofthe
errorcodebeforepursuingsupportoptions.IfAppleHardwareTestdoesn’tdetecta
hardwarefailure,theproblemmightbesoftwarerelated.
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