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202 Chapter 11 Solving Problems
4 Rejoin the server to the Open Directory master for single sign-on and Kerberos
authentication.
For detailed instructions, see “Adding Computers to an Existing Computer List” on
page 104, “Deleting Computers From a Computer List” on page 106, and the Open
Directory administration guide.
Solving Preference Management Problems
This section describes some problems you may encounter while using Workgroup
Manager to set up accounts or manage Mac OS X clients. It also provides
troubleshooting tips and possible solutions. If your problem is not addressed here, you
may want to check Workgroup Manager help or consult the Apple Service & Support
website (www.apple.com/support/).
You Can’t Enforce Default Web Settings
If you manage Internet preferences using Workgroup Manager and set up a default
web browser, a default home page or search page, or a specific location to store
downloaded files, some applications may not accept these settings. You may need to
set a default home page using the applications own preference settings instead.
You Can’t Enforce Default Mail Settings
If you manage Internet preferences using Workgroup Manager and set up a default
email reader, email address, or mail servers, some applications may not accept these
settings. You may need to use the client computers email applications own preference
settings instead.
Users Dont See a List of Workgroups at Login
If a user with a network account doesn’t see a list of workgroups at login:
The user may not be in a group or may be in only one group. Hold down the Option
key during login to show the list of workgroups.
The user’s computer may not be in a computer list. Add the computer to a computer
list or include it in the Guest Computers list.
If a user with a local account doesn’t see a list of workgroups at login:
The user’s computer may not have any workgroups assigned to it. Assign one or
more groups to the computer list (or Guest Computers list) to which that computer
belongs.
The user’s computer may not be in a computer list. Add the computer to a computer
list or include it in the Guest Computers list.
Users Can’t Open Files
Ordinarily, when users double-click a file in the Finder, or choose a file to Open from
the Finder’s File menu, an appropriate default application will open the file for them. If
the user works in a managed environment, this method may not always work.
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